Shipping Policy

1. Delivery Coverage

NASA International for Computers delivers products across Kuwait. Customers outside Kuwait may place orders; however, they must arrange pickup through their own courier service.

2. Order Processing

• Orders are processed immediately after successful online payment.
• For Cash on Delivery (COD) orders, processing begins after the automated confirmation email is generated.
• Each product may have a different delivery timeline, which will be clearly mentioned on the respective product page.

3. Delivery Charges

• Delivery charges are non-refundable if an order is cancelled after it has been dispatched from the warehouse.

4. Delivery Address Requirements

• Customers must provide a valid and complete delivery address along with accurate contact details.
• Any incorrect or incomplete information may result in delays.

5. Proof of Delivery

• All deliveries are invoiced under the name NASA International for Computers, the legal parent company of www.nasa.com.kw.
• The customer or an authorized representative must:
  • Sign the invoice copy upon delivery.
  • Provide their name for record purposes.
• The signed invoice will serve as proof of delivery.

6. Authorized Recipient

• If the customer is unavailable, they may authorize another person to receive the order.
• The customer must inform the customer support team or delivery driver via WhatsApp or email prior to delivery.

7. Non-Availability of Recipient

• If no recipient is available at the delivery location:
  • The customer support team will attempt to contact the customer via email or message.
  • The order will be kept on hold for up to 3 days.
  • After 3 days, the order will be considered cancelled, and the products will be released for sale to other customers.

8. International Orders (Outside Kuwait)

• Customers outside Kuwait must arrange their own courier for pickup from the warehouse.
• Cash on Delivery (COD) is not available for international orders.
• Orders are processed only after the payment is successfully reflected in the company’s bank account.
• NASA International is not responsible for any damage or loss once the order has been handed over to the courier.
• The company is also not responsible for delays caused by banking systems or credit card processing.